Competencies, Area of expertise
- Human resources – I have developed and implemented successful mechanisms for organizations from different business areas, of different sizes, with coverage for most of the work areas: selection and recruitment of candidates, loyalty and motivation models for employees and development programs at the level of both, individually and organizational level.
- Sales & Business development – I have developed complex strategies for product development, on local, regional and national markets.
- Marketing – I have on my portfolio successful projects. I can create and execute complex marketing programs both in ATL, BTL or On line & Social media, all based on validated plans and actions.
- Customer care – I have detailed knowledge Customer care area – from training and motivation to assessment or data collection systems that are useful in customer loyalty. I have some unique projects developed at national level.
- IT&C – I have implemented over the last few years several complex IT infrastructures, ERP and / or CRM systems, from brands known in the field: Microsoft, Zoho, Insightly. I have excellent know how about the online presence of an organization, from creating and developing websites to developing lead generation and follow up systems and connecting them to all the options and benefits that you have offers the social media universe
Education, Certifications, Licenses
- Universitatea „Titu Maiorescu” – Licentiate degree, Business and Civil legal practice, 2003
- P.S. – Certified trainer, Customer care, Team skills, 2006
- N.F.P.A. – Certified trainer, Professional and personal development, 2007
- Hogan Assessments – Certified evaluator for Hogan main tools: HPI, HDS, MVPI, 2014
- Exact Software – Delft, The Netherlands – Graduated, Integrated ERP Systems – 1997
- Ecole Superieur de Marseille – Diploma graduated, Management, 1998
- Process and procedures evaluator – Diploma graduated – A Training
- Social Media marketing – Diploma graduated – Social smarts